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"Many times in life we do not take the time to thank those who have assisted us when we required a helping hand. Months have passed in my busy and hectic life since I had work done through the Handyman Connection, yet I must not let the opportunity pass that I let my sincere appreciation go unmentioned.
I am writing to you to thank you for providing me with assistance in home renovations in November/December. I am especially writing to you to compliment John and his associate in the excellent work which they had done in my home. Often doing much home improvement on my own, I do not often require the assistance of a professional. However, I had limited time and felt that the required work was truly greater than my own knowledge, ability and capability. Seeing your neighbourhood flyer advertisement, I called the Handyman Connection for assistance.
The work which I had done generally included the repair of a leaking toilet which required repair and replacement of flooring and subflooring in one washroom and the repair of the lower level bathroom ceiling directly below. My recreational room in my basement required completion of the ceiling which was a difficult task due to unusual venting and piping present and required framing, drywalling and painting to complete.
I called Handyman Connection and were provided with assurance that a gentleman would be by at my convenience for an assessment and that he would be able to do the work I required. John and his assistant (forgive me, with the passing of time I have forgotten his first name) were both prompt, efficient, experienced and knowledgeable. They both were friendly, personable and provided me with confidence in them and their work as soon as they started the jobs in my home.
Both gentlemen were, as stated previously, experienced, professional and very trustworthy. I had no worries or concerns when I left my home for brief periods and they were here, as the work was lengthy in duration. With other individuals in the past, I would not have even considered leaving my home unattended even for brief periods of time.
John and I had discussed various options as the work was in progress to ensure my utmost satisfaction. As arranged between us, John had himself purchased the required supplies, which I repaid him for. After final completion (at a later date) John had graciously returned to my residence providing me with a credit note from Home Depot (where supplies were purchased) for the supplies which, in the end, were extra or not required. This last visit was a surprise and much appreciated, again reinforcing the honesty and integrity of your employee.
I highly recommend these men and am writing to you to compliment them on their level of expertise. Having such employees definitely ensures the repeated return of your customers and, in turn, the growth of your company. I am certain that all your employees have as high standards as John and his associate. I do hope that I am able to obtain assistance through the Handyman Connection and employees like John and his associate, for any future home improvement/renovation projects I undertake.
Please forward a copy of this letter of thanks, commending them on their quality work, knowledge, experience, honesty and professionalism, and add this letter of thanks to their employee file. I can, if needed, be utilized as a reference for your service in support of your quality work, reasonable rates and your professional, knowledgeable and experienced employees.
Thank you for helping me improve and complete my home renovations and in turn, enhance my life and those of my family members."
"I am writing to let you know how pleased I am with the work that Glen did on my bathroom. Glen installed a vanity and new vinyl flooring.
I had started the job myself, completing the demolition of the old vanity, before realizing I was over my head and called around for help. Handyman Connection was not my first phone call but I am very happy that I picked your company from the Yellow Pages. The experience ended very well and I am extremely pleased with the results.
Glen was great to work with. He cleaned up after himself, had a great attitude and was a pleasure to have around. The work he did was professional. Glen showed that he had the knowledge and the skill to do a great job. I am a very satisfied customer and would recommend Handyman Connection to friends looking for some help with projects around the house."
"My name is Robert P. I had the opportunity to use your services on July 18th. I needed to have two faucets installed in the house. The service was performed by your employee Bernie. Let me tell you about Bernie. He was on time, courteous and very professional. He was respectful of my house and property. Bernie also did a FANTASTIC job on the installation. He also made very efficient use of his time.
People like Bernie should be commended for their strong work ethic. It is actually refreshing to deal with a professional. Please let him know that he has yet another satisfied customer. I will not hesitate in the future to use Handyman Connection if another need arises."
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